◆ Software Support & Contact
Metalogic can be contacted for software support or licensing issues by telephone or by email. Typically, support emails will be acknowledged by Metalogic within 24 hours and usually much sooner, depending on time zone differences.
Enquiries about software or machine upgrades should be sent to 'Metalogic Shipping'.
Stirling Office
Technical support is provided by the Stirling Office
Email: support@metalogic.eu.com
bob.nicol@metalogic.eu.com
Tel: +44 (0) 1786 430418
Outside of office hours, voice mail messages are forwarded to our support mailing list.
Registered Office - 16 Coney Park, Stirling, FK7 9LU, Scotland, UK
Luxembourg Office
Contract support is available from Luxembourg.
Email: shipping@metalogic.eu.com
brian@metalogic.eu.com
Tel: +352 206 016 60
Outside of office hours, voice mail messages are forwarded to our support mailing list.
Registered Office - 93 route de Luxembourg, L-7373 Lorentzweiler, Luxembourg
* please use this address for financial correspondence Reporting Problems
Support Inquiry
You can raise a problem report directly by contacting us at support@metalogic.eu.com
When reporting a fault, please give us as much additional information as possible i.e.
~ Product name and codefile version
~ Level of MAGUS library
~ Problem description
~ Diagnostic information such as system logs, program dumps, screen dumps
The best way to send diagnostic files to us is by email; native Clearpath files can be packaged using the WFL WRAP command to make wrapped containers. These files can easily be moved to any PC and then emailed. Software Upgrades/Licensing Changes
Keys/Upgrade Request
All Metalogic software must have valid licence keys to run on any Clearpath and Libra system. The keys are generated from the following:
~
Machine style (eg. LX7100-14)
~ System serial number
~ RELEASEID of MAGUS library
Upgrades to existing systems require licence addendum and usually new keys. Please use the following email address if you have upgrade requirements:
Email: shipping@metalogic.eu.com
It is important that you provide Metalogic with the above system information so that we can provide you temporary 42-days keys.
