Software support
Although Metalogic is a small organisation, we offer our customers inclusive comprehensive telephone and email support. By far the easiest way to contact us is by email.
     
     

Stirling Office

Luxembourg Office

Primary telephone support is provided by the Stirling office:

Email: support@metalogic.eu.com
Tel: +44 (0) 1786 430821
Fax: +44 (0) 1786 445616
Office hours: 09:00-17:00 GMT, (Mon-Fri)

Alternative telephone support is also available from Luxembourg:

Email: support@metalogic.eu.com
Tel: +352 326850
Fax: +352 326849
Office hours: 09:00-17:00 CET, (Mon-Fri)
Outside of office hours, voice mail messages are forwarded to our support mailing list.
     
     
     

Reporting problems

Software upgrades/Licensing changes

You can raise a problem report directly via the support mailing list or using the link to our support inquiry form.

When reporting a fault, please give us as much additional information as possible i.e.

  • Product name and codefile version
  • Level of MAGUS library
  • Problem description
  • Diagnostic information such as system logs, program dumps, screen dumps
The best way to send diagnostic files to us is by email; native Clearpath files can be packaged using the WFL WRAP command to make wrapped containers. These files can easily be moved to any PC and then emailed.

All Metalogic software must have valid licence keys to run on any Clearpath and Libra system. The keys are generated from the following:

  • Machine style (eg. LX7100-14)
  • System serial number
  • RELEASEID of MAGUS library

Upgrades to existing systems require licence addendum and usually new keys. Please use the following email address if you have upgrade requirements:

shipping@metalogic.eu.com

It is very important that you provide Metalogic with the above system information so that we can provide you temporary 42-days keys.

You can also request a software upgrade via the web by clicking on this link.
     
     
     

Knowledge Base FAQ's

Software Documentation
You can find tips and tricks, frequently asked questions and OPAL solutions for real customer problems by clicking here. Find the latest internal release notes which describe the latest enhancements and fixes applied to all of our software by clicking here